Congratulations, you’ve successfully transmitted a Duty Drawback claim to U.S. Customs and Border Protection! Whether this is your first claim or just one of many, an accepted claim feels like an accomplishment, especially given the complexity of the Modernized Drawback regulations. At this point, many traders may believe their part is over and it’s time to sit back and collect the refund, right? Well, maybe not. Picture this… while (patiently) waiting for your refund, you receive a CBP Request for Information, also known as a CF28, and a notification letter from a CBP Drawback Specialist that your claim requires additional information to be processed, in the form of a Full Desk Review (FDR) - three words that strike fear into even the most seasoned trade professional. Now what?